Frequently Asked Questions

Assessment sessions cost £45. Counselling fees vary based on income: £15-£35 for sessions with trainee counsellors and £40 for sessions with qualified therapists.

Your journey starts by booking an assessment. Assessments are £45 each. This includes a 50-minute assessment with a trained assessor, a review by one of our in-house psychologists, tailored matching to a trainee or PRO counsellor. If we are not a suitable service, we will signpost you appropriately and provide you with additional resources.

If you are assigned to our trainee service, you will be put in touch with your assigned therapist and arrange your sessions manually. You will be sent a payment link following your session to be paid within 48 hours. We are soon going GoCardless. All sessions will be paid through GoCardless.

If you are assigned to our PRO service, you will be provided with a live scheduling link of your therapist, and payments can be made when booking your sessions. You can also secure the same slot every week, but you will not be charged until 3 days before the session.

Yes, all counselling sessions are confidential. Our counsellors adhere to strict ethical guidelines to ensure your privacy. The only time we may break confidentiality (to your GP) is if we are worried about your safety, or someone else’s safety. We will endeavour to discuss this with you beforehand.

If you are seeing a trainee therapist, you can ask your therapist directly. If you are seeing a PRO therapist, you will be sent their profile before booking your first session with them.

We match you with a therapist based on your specific needs and preferences. However, if you have a particular preference, we will try to accommodate it.

Each counselling session typically lasts 50 minutes.

Yes, online counselling has been shown to be just as effective as in-person sessions. It offers flexibility and accessibility, especially for those with busy schedules or mobility issues.

No, we do not offer discounts because our prices are already set as low as possible to ensure accessibility for our clients. Headstrong Counselling operates on a non-profit basis, meaning we do not take any profits from our services. Our goal is to provide high-quality counselling at the most affordable rates.

If you do not feel your therapist is the right match, please let us know by emailing assessments@headstrongcounselling.co.uk . Your comfort and satisfaction are our top priorities. We can discuss your concerns and, if necessary, match you with a different therapist who might be a better fit for your needs. Our goal is to ensure you have a positive and effective counselling experience.

For our trainee service, sessions are strictly held on a weekly basis to maintain consistency and effectiveness. However, with our Headstrong Pro service, there is greater flexibility in scheduling sessions. Most therapists generally work on a weekly basis, but we can accommodate different frequencies based on individual needs and therapist availability.

Yes, we provide queer affirmative therapy at Headstrong Counselling. We have a selection of therapists that are trained to offer a supportive and affirming environment for LGBTQ+ clients. We understand the unique challenges faced by the queer community and strive to ensure that our services are inclusive and respectful of all identities.

Yes, we offer culturally competent counselling at Headstrong Counselling. We have a large base of therapists that are trained to be sensitive and responsive to cultural differences, ensuring that all clients receive respectful and effective support that acknowledges and incorporates their cultural backgrounds and experiences.

For our trainee service, the average wait time is approximately 4 weeks, depending on the time of year. With our Headstrong Pro service, the wait time for our premium service is typically just 3 days.